Traffic Cones, Highway Barricades, Road Cones, Traffic Signs, Traffic Drums and Safety Vests Policies | Safety Cones USA | 800-640-1843
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Copyright 2012: SC Supply Company, LLC. Traffic Cones. All rights reserved.
PO Box 11531 South Bend, IN 46634-0531
574-287-0252 | [email protected]
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800-640-1843
574-287-0252
Toll Free 
1-800-640-1843
Local - 1-574-287-0252
Fax - 1-574-234-5066
Hours 7:30 to 5:30 EST

Prices and Products are subject to change without prior notice
Note: Safety Cones USA = SC Supply Company, LLC

State / Local Reference Guide (Product Requirements Responsibility)
    Prior to purchasing traffic safety products, please check with the FHWA's manual on Uniform Traffic Control Devices (MUTCD). Also please keep in mind that each state / local government may have unique and specific requirements for use, reflective sheeting and approval of traffic safety devices.
    It is the responsibility of the customer, purchaser and or user of the product to determine that the product to be purchased meets the specifications for their unique application and obtain from SC Supply Company, LLC or our supplier / manufacturers any necessary certifications before use / purchase. 
    SC Supply Company, LLC will not be held liable for any items ordered which do not meet those unique specifications and all return polices apply.

Payment terms
    SC Supply Company, LLC accepts all government agency purchase orders, all other purchase orders with approved credit, Federal Government Impact Cards, Visa, Master Card, Discover and American Express. 
    For overseas transactions, we accept wire transfers (Call our accounting department for more information)
    Invoices are subject to a 3% service charge per month on past due balances.

    SC Supply Company, LLC retains a purchase money security interest as collateral in the products supplied to you until full payment for all products is received. Customer's acceptance of the products shipped and received is your acceptance of this policy.

Changing your order
If an order is changed after it has been prepared for shipping and has not yet shipped, the order is subject to a change of order fee of $10.00 or 2% which ever is greater.

Minimum Order Requirement
There is a $150.00 minimum order on traffic safety orders excluding FlexStake® items and other items as indicated on the website.  If your order does not meet the minimum, your order is subject to an under minimum order fee of $25.00.


Return Policy
    Special order items cannot be returned for any other reason than faulty product or wrong item received according to the invoice.
    It is the responsibility of the customer to carefully read the order confirmation to insure the product(s) listed are the correct products to be ordered. 
    Returns will only be accepted with prior approval; credit will not be issued on unauthorized returns and will only be given on defective items. 
    Returned items for any reason other than defective product, can be exchanged for a similar product. An in-house credit will be issued less a 25% restocking fee for returned merchandise and all freight charges.
    Call our Customer Service Department at 800-640-1843 for an authorization number before returning any shipment or item. 
    Please be prepared with the following information before calling:
Invoice or order number, if available
Item number and quantity to be returned
Reason for return
    Upon authorization you will be instructed where to ship your return.
    Requests for returns must be made within 14 days after receiving shipment of goods.
    There will be a 25% restocking fee on all returns other than defective goods or shipping errors (minimum charge of $25.00).
    No returns will be allowed on special orders i.e., customer imprinted items or items manufactured in a special customer requested color, sheeting, etc. unless items are defective.
    Returns will not be accepted if not in original condition and packaging, items will be returned to you at your expense and no refund given if it is determined that the items have been used or not in original condition.
    In addition, if a credit card was used to pay for your order and the order has been charged, a 7% processing fee will be incurred and deducted from any credit to be received in order to cover any fees SC Supply Company, LLC has incurred.

Claims
If for any reason a package is lost or an item damaged in transit, we assume full responsibility for filing claims if the shipment is listed on our freight bill or UPS/FedX account. Just follow the instructions below:
    Count the number of cartons/pallets. This must be the same as shown on bill of lading. If not, sign the freight bill short before driver leaves. 
    Any sign of damage to the package(s) must also be noted on the bill of lading.
    Check the shipment immediately and report discrepancies immediately. Shortages will not be allowed if not reported within 72 hours of receipt of goods.
    UPS / FED-X will not always deliver all cartons on the same day. Make sure the number of cartons shown on the packing slip has been received before claiming shortages.
    If a shortage has been called in, but late received, please notify us immediately so paperwork can be corrected.

Freight Deliveries & Shipping - 
Minimum shipping and handling fee $19.98

If the following is listed on your order **ORDER AS QUOTED - SHIPPING IS FREE** 
    Free Shipping implies normal shipping rates, NO special deliveries, NO overnight - second day etc.. deliveries. Also DOES NOT include extra charges that were not specified on the original quote. Shipping is to one location only in the lower 48 states.
    LTL Shipping is to a commercial location not a residence, church, airport, military base, police or fire department, storage facility or school unless specified in the original quote. These locations are charged extra delivery fees by the freight companies. 
    Any extra charges incurred and not specified on the original quote will be added to your invoice. 
    Customers are responsible for off loading merchandise. Unloading of goods may require a forklift. We make every effort to inform you if a forklift will be needed. Drivers DO NOT offload.
    Additional charges will be added to your invoice for deliveries returned to the freight carrier or if additional shipping charges are incurred.
On normal shipments, exact delivery dates and times can not be predetermined. 
    We will make every effort to notify you with tracking information once it becomes available.
    If approved to use your own shipping company or account there will be a charge of $15.00 or 3.5% of your order whichever is greater..

What if I cancel my order or refuse delivery?
    If for any reason you decide to cancel your order once it has been shipped, please see RETURNS above.
    If you refuse delivery without authorization from SC Supply Company,LLC  you will be charged a 25% or $30 restocking fee (whichever is greater) plus all freight charges.
    In addition, if a credit card was used to pay for your order and the order has been charged, a 7% processing fee will be incurred and deducted from any credit to be received to cover the fees SC Supply Company, LLC has incurred.

SAFETY CONES USA 
Your source for traffic safety cones, traffic safety signs, traffic barricades, reflective apparel & so much more!
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